accountability

Small Talk Versus Big Talk

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Wintrip Consulting Group : Take No PrisonersTake No Prisoners is a free weekly memo from Scott Wintrip that explores how Radical Accountability prospers companies and changes lives. Instead of taking people hostage with outdated, heavy-handed, and ineffective methods of management, measurement, and motivation, Radical Accountability focuses on creating an unwavering responsibility for getting what matters most done.

I don’t know about you, but small talk often drives me crazy. It goes something like:

“Hey, how are you?”

“Great, how are you?”

“Fine, you?”

“The same. What’s new?”

“Oh, you know, working hard, not playing enough. You?”

“Things are great. Just got a new Lexus.”

“Really, that’s great.”

“Well, great to see you.”

“Yeah, great to see you and catch up.”

I’ve often said that I’d rather endure a mild form of torture than be tortured by inane conversations, such as this example.

Our shared experiences, pains, and possibilities are a much richer tapestry from which to draw from when it comes to conversations. Every dialogue is an opportunity to connect deeply, share generously, and learn and grow from the experiences of others. This could be at a dinner party during the holidays or a chat over coffee in the breakroom.

Practitioners of Radical Accountability embrace conversations as an opportunity to make meaningful connections instead of treating them as superficial, drive-by “shooting offs at the mouth.”

Does this mean you have to spill your guts every time you speak with someone? Of course not. I’m suggesting that every opportunity for human connection is our chance to make a positive contribution to one another that is mutually beneficial.

This Week’s Radical Accountability Activating Action: Engage in more Big Talk by treating every dialogue as an opportunity to make a meaningful connection with your fellow human beings. Even if it’s just a brief conversation, ask yourself, “What can I offer or contribute to this person based upon what I’m hearing from him or her?”


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Scott WintripSmall Talk Versus Big Talk
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Remembering a True Radical Accountability Hero: Nelson Mandela

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Watching today’s remembrances of Nelson Mandela, I’m reminded that anything is possible. Mr. Mandela was able to set aside his anger to bring together a nation. Leaders everywhere, especially in Washington, should live by his example. I’m not going to hold my breathe on this one, but I can hope.

A few months back, on Mandela’s birthday, I named him a Radical Accountability Hero. It seems only fit to print that again below.

____________________________

On his 95th birthday, it’s only fitting that this humble, yet powerful man be awarded the status of Radical Accountability Hero. His work in dismantling the legacy of apartheid is just one chapter in a legacy that will be spoken of for decades to come.

Happy Birthday, Mr. President! Best wishes for a speedy recovery, a quick release from the hospital, and many more years of good health and happiness.

This segment features companies, organizations, industries, and even individuals who exemplify the power of Radical Accountability (the Heroes who have committed to an unwavering responsibility for getting done what really matters most) and the need for it (the Zeroes).

Scott WintripRemembering a True Radical Accountability Hero: Nelson Mandela
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Avoid Dependent Leadership

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Wintrip Consulting Group : Take No PrisonersTake No Prisoners is a free weekly memo from Scott Wintrip that explores how Radical Accountability prospers companies and changes lives. Instead of taking people hostage with outdated, heavy-handed, and ineffective methods of management, measurement, and motivation, Radical Accountability focuses on creating an unwavering responsibility for getting what matters most done.

Too many leaders spend too much time serving as the longterm memory for their direct reports. This was evident this past week in a conversation I had with a senior leader at a large global organization. Her complaint was that members of her team, some of them quite tenured, were consistently dropping the ball on the simplest of tasks. For example, in planning an event, she was having to remember for them the most basic things, such as planning ahead for when to send invitations.

This type of dependent leadership is all too common in organizations big and small. The issue is not that the employees are bad, damaged, or even incompetent. Rather, a dependent dynamic has been formed over time and out of habit—employees are in the habit of not paying attention to details because they have leaders who are in the habit of remembering those details for them.

Radical Accountability facilitates interdependent relationship between all parties—leaders, employees, and co-workers. Interdependence creates a healthy relationship as we rely on each other to do our part, versus the dependent dynamic wherein one person shoulders all of the responsibility for making sure tasks are remembered and completed.

Leaders can create a shift from dependent leadership to interdependent collaboration by following these steps:

  1. Instead of telling people what to do, start asking them what they plan to do.
  2. When staff members say they don’t remember what to do or how to do it, don’t give them the answers. Instead ask more questions, like, “What did you do last time you handled a task like this?”
  3. If someone is truly stuck and clearly does not know the answer, ask Coaxing Questions. These inquires coax a responsive action which invites the employee to take ownership for making it happen. For example, you could ask, “What results would you get if you scheduled the invitations to go out this week versus next week?”

Interdependent Leadership relies on each party doing the next right thing. For leaders, this begins by making the practice of Interdependent Leadership the next right thing.

This Week’s Radical Accountability Activating Action: Watch for where you are engaging in dependent leadership and begin using the steps above.


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Every day I provide pithy pieces of advice and wisdom. Join the growing crowd who read these gems every day.

You may subscribe and encourage others to subscribe by clicking here.

Check out my podcast series called Simply Scott on iTunes.

If you’d like to reach me, email: scott@ScottWintrip.com or call my direct line: (727) 502-9182

Visit my web site: https://www.WintripConsultingGroup.com

Scott WintripAvoid Dependent Leadership
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Squirrel Moments

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My black lab, Kingsley, is like many of his breed in that he has Squirrel Moments. He’ll be doing one thing, and then a squirrel runs across the top of the fence. Seeing this out of the corner of his eye, Kingsley runs for all he is worth, convinced that this he’ll actually catch the critter. But, alas, the squirrel is always faster and craftier, and Kingsley is left to glare and bark his fiercest of barks. Once the squirrel is out of sight, Kingsley rarely returns to what he was doing before, no matter how interesting it may have been. The distraction, the Squirrel Moment, disrupted his memory and momentum.

While humans are much, much smarter than my goofy, yet lovable lab, we too have our Squirrel Moments. Even when we’re engaged in the most important of projects or tasks, something else, our “squirrels,” grabs our attention. It could be a call that would have been better to have let go to voicemail, the co-worker whose interruption could have waited, or that email chime or alert that ends up being a message that was much less important than the task at hand. Once we lose focus, we lose momentum. Work takes longer, and quality often suffers.

Multitasking is a myth, as we are incapable of effectively doing more than one thing at a time. Some may dismiss this, but take a moment to observe someone who claims to be multitasking. Watch long enough, and you’ll see that the individual may move from one thing to another every few seconds, but at no point in time is he or she really effectively doing multiple things at once.

The solution for Squirrel Moments simply requires better habits, including:

  • Singletasking, a dedicated focus on the task at hand.
  • Maintaining boundaries to minimize distractions that are almost always less important than the task at hand.
  • Avoiding drive-by leadership and, instead, meeting with employees once or twice daily to disseminate important information.

Squirrels are referred to as pests for a reason. Sure they’re cute, but they can be awfully destructive, burrowing into places where they cause distraction and even harm. Better that we leave the squirrels to the Kingsley’s of the world so we can stay focused on the real work that brings home his dinner.

Learn more about Sales Yoga: A Transformational Practice for Opening Doors and Closing Deals

Scott WintripSquirrel Moments
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Your Radical Accountability Minute – Why Keeping Your Word Doesn’t Matter

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These insightful tips should be used before making promises so that you are sure to follow through and stay true to your word.

Scott WintripYour Radical Accountability Minute – Why Keeping Your Word Doesn’t Matter
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APSCo – Today’s Radical Accountability Hero

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At a hotel conference center just up the street from the iconic Marble Arch in London, Ann Swain and her team put on a brilliant conference last Friday, October 18th. As the keynote speaker, I was part of a lineup of content that filled the pages of attendees’ notebooks, giving them much to think about and act on back at the office.

What makes APSCo, as an organization, even more impressive is their policy on admitting vendors as affiliate members to the association. While many associations in all types of industries practice the “give us your money and you’re in” method of enrollment, APSCo thoroughly screens potential vendor members, even going as far as checking 20 references.

APSCo deserves Radical Accountability Hero status as its actions demonstrate an unwavering responsibility to its members. While there are many great professional associations across the globe, APSCo is setting an example that is worth adopting by all.

This segment features companies, organizations, industries, and even individuals who exemplify the power of Radical Accountability (the Heroes who have committed to an unwavering responsibility for getting done what really matters most) and the need for it (the Zeroes).

Scott WintripAPSCo – Today’s Radical Accountability Hero
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