Take No Prisoners is a free weekly memo from Scott Wintrip that explores how Radical Accountability prospers companies and changes lives. Instead of taking people hostage with outdated, heavy-handed, and ineffective methods of management, measurement, and motivation, Radical Accountability focuses on creating an unwavering responsibility for getting done what matters most.Most people would agree that killing the success of a business with ineffective approaches is a really bad idea. Unfortunately, that’s what’s happening in many companies across the globe. While the use of Repetitive Practices in their businesses may not close the doors, they are hampering the achievement of their tremendous potential.
What is a Repetitive Practice? It is an inefficient method or routine that is often the way things have always been done. Repetitive Practices are all too common and are the cause of or a contributor to most of the challenges faced by companies of all sizes.
How do you spot these? Watch for one or more of the following indicators:
- A process that achieves less than the intended result.
- Beloved or institutionally sacred methodologies that people fight to keep, even when these methods have lost their competitive edge.
- Any routine that is complex, requiring constant reminders of what to do and how to do it.
- A system, procedure, or course of action that people defend by saying, “But that’s the way it’s always been done.”
- All ways of doing things that are the same after a maximum of two to three years (business and the market have evolved but processes lag behind).
What happens when you replace the repetitive? One example is an advisory client that improved sales tenfold in just three months. Their Repetitive Practice of Sales Force, a sales process that attempts to control the client, was replaced by the Innovative Practice of Sales Flow, a collaborative way of selling that engages the customer in selling themselves on buying. Sales Flow required them to put in less effort while creating happier buyers, enrolling them in a more satisfying process.
This Week’s Radical Accountability Activating Action: Start replacing Repetitive Practices with Best Practices and Innovative Practices. Download the Business Practices Spectrum today to begin this process.
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