Process improvement is an important leadership responsibility. This episode features a method for improving your recruiting and hiring process…a method many leaders haven’t yet considered.
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Process improvement is an important leadership responsibility. This episode features a method for improving your recruiting and hiring process…a method many leaders haven’t yet considered.
Podcast: Play in new window | Download
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Lots of companies are good at attracting quality candidates. Some of these organizations have stellar reputations, making it even easier to draw in top talent. Yet, these very same companies struggle at getting people hired. In this episode, I tell you about one such company. A company many of us know and love. You’ll hear how a key leader fixed this common problem in 2 simple steps.
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There are no silver bullets to fill a job, but there is a silver lining when someone tells you “no.” Everyone in the hiring process hires is told “no” at one point or another. Hiring managers hear candidates reject rock-solid job offers. HR and staffing pros deal with managers who turn down well-qualified candidates. The silver lining in these situations is that you can ask people who say “no” a magic question that lets them talk themselves into a different perspective.
The magic question helps hiring managers see past their initial objections about a potentially good hire. This powerful query gives candidates the opportunity to consider shifting their point of view. The 3 words that comprise the magic question can even allow HR, talent acquisition, and staffing leaders to change their mind about adjustments to the hiring process.
Those 3 words are
Under what circumstances…
If there are circumstances under which someone will change her mind, she knows what those circumstances are. By letting her do the talking, you’re giving her the chance to convince herself while also informing you of the details.
The magic within these 3 words is this: the person who just said “no” always believes her own point of view. She may not believe yours. Because of this, she is the most qualified person to overcome the reasons why she said “no” in the first place.
How’s the magic question work? Here are four common situations.
Candidate has unrealistic expectations
Brad fit the job but wanted $10,000 more than Ivan, the manager, could offer. Ivan asked Brad
Under what circumstances would you take this job for $10,000 less?
He then let Brad do the talking. Turns out there was a circumstance. One that Ivan couldn’t have anticipated. Brad had a three-week family trip scheduled. He said it would be worth taking 10k less if he could take that trip as planned.
Ivan went on to use this question over and over again with success. When a candidate said “no” because of a long commute the magic question let the candidate talk herself into a flex schedule. Then there was the highly talented individual who objected to some of the job responsibilities. Ivan’s use of the magic question allowed the candidate to talk himself into the fact that every job comes with a mix of desirable and undesirable tasks.
Hiring manager has unrealistic expectations
A hiring manager having pie in the sky expectations had sunk many candidate submissions by a financial services firm’s HR team. That is, until they used a little magic.
Now, every time a manager makes requests that cannot be fulfilled, they ask “Under what circumstances…” about that request.
Under what circumstances would you consider someone with less experience?
Under what circumstances would someone from a different college be okay?
Under what circumstances would you pay a bit more in salary?
Under what circumstances could someone without a degree do the job?
Time and time again, these managers would talk themselves into changing their own mind.
Staffing team is stuck in counterproductive habits
Just because you’ve always done something the same way doesn’t make it right. Cecilia, the new COO of a global staffing company, discovered that many of the challenges of the firm were rooted in ineffective business practices. Many of these business practices, including feature-benefit selling and most placeable candidate presentations, had been in place for years. Even though these practices weren’t working, her management team was convinced it was a bad idea to abandon these “best practices.”
Rather than managing by mandate (“change this because I said so”), she asked the management team the magic question.
Under what circumstances would it make sense for us to change these business practices?
Over the next 30 minutes, the managers told one another, instead of being told by the boss, all the reasons it would make sense to change long-treasured parts of their process. Within 60 days, the ideas from this meeting had replaced the ineffective business practices.
HR or talent acquisition team is stuck in counterproductive habits
“Behavioral interviewing has made our hiring better,” said Gilbert, the VP of HR for a manufacturing company. When pressed for details, Gilbert couldn’t provide them. His department had never measured the impact of behavioral interviews. He believed in this style of interviewing. This and this alone was enough proof.
What happened next? The magic question (no surprise).
Under what circumstances would it make sense to change how your company interviews?
Gilbert responded, “Proof. I’d want to see proof there was something better.”
Proof is what he got during the next round of machinist interviews. One group of candidates went through behavioral interviews. At the same time, another group went through experiential interviews. The result? Gilbert said it best: “It was so clear and obvious who we should hire from the experiential interviews. We could see proof that the people we picked could do the job. Behavioral interviews never provided that kind of definitive evidence.”
Talk is cheap when we’re the ones doing the talking. When we allow others to convince themselves, their words are priceless. Everything they say, they believe. Next time you want a job candidate, hiring manager, staffing pro, or HR exec to change their mind, let the most credible person do the talking That’s them, not you.
People are not the only ones getting on the scale as staffing and recruitment firms across the globe are trimming the fat as a catalyst for growth. Lean Recruiting initiatives across the globe are focusing leaders to eliminate wasted time, resources, energy, and effort. The results benefit everyone as clients have talented people working more quickly, candidates land better opportunities with less effort, and their providers are rewarded for their efforts while also be able to serve more people.
Patterned on some of the best attributes of Lean Manufacturing, a systematic method for eliminating waste within a manufacturing process, Lean Recruiting addresses some of the persistent challenges in our business, including those focused upon productivity and execution. To trim organizational fat, here are five questions to begin identifying the waste in your sales, recruiting, and leadership systems?
While the holidays may be a time that we all gain a few pounds on seasonal goodies, it can also be a time of leaner business by shedding waste, making the delivery and experience of our business better for everyone. That’s a pretty nice holiday present.
One day and one step at a time, every leader can drive positive change that has a lasting impact. Here are seven steps I recommend that you and your team take this month:
There are books, seminars, and videos on the topics of Guerrilla Marketing, Guerrilla Creativity, and even Guerrilla Financing. How about some Gorilla Presence?
This video shows what happens when you show up, practice patience, trust the process, and remain present.