All posts tagged: shift

Turning Predicaments into Problemtunities – Scott’s Sales Yoga Thought for the Day

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“If I could just go a day without having to solve problems, that would be a good day,” a CEO I advise recently shared.

Having heard him say this before, I responded, “The problems aren’t the issue. How you’re viewing them is the real problem.”

This led to a conversation on Making Shift Happen.

We all have a choice of how we view the world around us. Unfortunately, repetitively thinking the same thoughts creates a belief system that stays with us until we change it.

While it’s hard to think your way into a new way of acting, it’s much easier to act your way into a new way of thinking. Shift, of thinking, happens when we take actions which rewrite the software in our heads.

In this example:

  • The CEO decided to call problems opportunities. We created a word for this – problemtunities.
  • He required that everyone in the company, including himself, immediately behave enthusiastically and swiftly as issues arise to demonstrate the excellent problem-solving skills of the organization.
  • Taking things a step further, he accepted my challenge to use these instances as opportunities to deepen relationships with Extreme Customer Service.

While this CEO is smartly employing the best type of problem resolution, requiring people to anticipate them whenever possible, he now sees issues as the what they really are – problemtunities. All because he made shift happen.

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Scott WintripTurning Predicaments into Problemtunities – Scott’s Sales Yoga Thought for the Day
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Make S#@! Happen

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There are lots of bumpers out there plastered with the following words:

S#@! Happens

Here are three translations of what this really means:

Shift Happens
I’ve yet to meet the individual who couldn’t benefit from a shift in thinking. This could be believing you can do something that you’ve told yourself you can’t, seeing the positives in a negative situation, or finding possibilities when there appear to be none.

How do you start? It’s much easier to act your way into a new way of thinking than trying to think your way into new way of acting. Shift happens when what you do becomes what you think.

Selling Happens
Everyone sells; many people just don’t call it selling. Whether it’s a job interview, sharing an idea with friends, or rolling out a new strategy to your team, all of these involve selling.

As a result, everyone, everywhere has the capacity to be a Collaborative Evangelist for their company. This is one reason I wrote Sales Yogato help salespeople simplify how they sell while also helping those without sales jobs leverage their natural sales abilities. Selling happens when you own and use your inherent talent.

Service Happens
Too much in the realm of customer service is reactive, often in the form of a response to a problem. The best way to solve any problem is to never have it come up in the first place.

Cutting edge service happens when companies anticipate instead of respond, provide more value instead of more excuses, and find ways to say “yes” instead of explaining away a “no.”

So, next time you see one of these bumper stickers, take this as your cue from the universe to double-check that you’re making good S#@! happen.

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Scott WintripMake S#@! Happen
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