We’re often told not to take things personally. Yet, there are times when doing so serves us well. Take, for example, when you learn that a current client bought from someone else. Most likely, that means the customer did not tell you or, more often than not, that you did not ask how else you could be of service. In this instance, one of your competitors got a check that should have been made out to you.
It’s in moments like this that I recommend you take a few moments and take this very, very personally. You missed out! Somewhere, somehow, your follow-through or process was not enough to get that customer to send you more money.
The key questions to ask yourself, when this happens, are:
1. How did I miss this?
2. And how do keep this from happening again?
These same questions can be used with candidates when they take an opportunity through another firm. Especially when it’s at a company that is also a client of yours.
Mistakes are valuable as long as we make them only once and learn the lessons they contain. So, feel free to take these kinds of things personally and improve your process as a result.